Terms of Service.

Terms of Service for SLF Podiatry - Mobile Podiatry Services
Effective Date: August 2025

Welcome to SLF Podiatry. By using our mobile podiatry services, you (the client) agree to be bound by the following Terms of Service. Please read them carefully before booking an appointment or using our services. By booking and receiving our Services, you confirm that you have read, understood, and agreed to these Terms.

1. Services Provided

SLF Podiatry provides domiciliary (mobile) podiatry services within Morecambe, Heysham, Hest Bank, and Bolton-le-Sands. All services are delivered by a HCPC-registered podiatrist, in line with UK healthcare regulations and professional standards.

We provide professional non-emergency mobile podiatry services delivered at the client’s home. Services include, but are not limited to:

  • Routine foot care

  • Nail care

  • Corn and callus treatment

  • Musculoskeletal (MSK) assessments

  • Diabetic foot assessments

  • Foot health advice

Please note: We do not provide emergency or surgical care. In case of urgent or serious medical conditions, we may refer you to your GP or NHS services.

2. Eligibility

To receive our services, you must:

  • Be at least 18 years old, or have consent from a parent/guardian.

  • Provide accurate and up-to-date personal and medical information.

  • Be located within our service areas (e.g., Morecambe, Heysham, Hest Bank, Bolton-le-Sands).

  • Give informed consent to treatment before any procedure.

We reserve the right to decline treatment if it is deemed unsafe, inappropriate, or outside our scope of practice.

3. Appointments and Cancellations

Booking:

Appointments can be booked via phone, email, or through our website. Confirmation will be sent via email once the appointment is scheduled. You will be asked to fill in three online forms - 2 consent forms and a medical history form. These need completed and signed before the first appointment, and will be sent to you via email.

Cancellations and missed appointments:

We kindly request at least 48 hours' notice for cancellations or rescheduling. Cancellations made with less than 48 hours' notice will incur a cancellation fee of 50% of your appointment cost (this is your deposit that is paid upon booking). If you require to reschedule your appointment the deposit is transferable up to 48 hours before your appointment. The deposit is not transferrable for cancellations within the 48 hours before your appointment date and therefore will be lost. Missed appointments without notice may be charged at the full treatment cost.

We reserve the right to cancel appointments due to illness, emergencies, or unsafe treatment environments. In such cases, we will offer to reschedule at the earliest opportunity.

4. Payment

A 50% deposit is due upon booking. The remaining payment is due at the time of service unless agreed otherwise. If you make an online booking you will be prompted to pay your deposit. If you book via our online form or over the phone, a payment link will be sent to you via email to pay the deposit. We accept payment by card for the remainder of payment. Invoices can be provided upon request.

Failure to pay for services rendered may result in referral to a debt recovery service. Please be aware that if the deposit is not paid, your booking is not confirmed, and therefore we will not attend the appointment.

5. Medical Information and Consent

You must complete a medical history and consent form before receiving treatment. This ensures we deliver safe, personalised care. All forms will be sent to you via email to complete online. All forms will need an online signature.

By consenting, you acknowledge:

  • You understand the nature and purpose of the treatment.

  • You have disclosed any relevant medical conditions, allergies, medications, or infections.

  • You understand that outcomes cannot be guaranteed, and minor risks may be involved.

We reserve the right to decline or withdraw treatment if it is unsafe or contraindicated.

6. Client Responsibilities

You agree to:

  • Provide a safe, clean, and appropriate environment for treatment.

  • Be available at the scheduled appointment time.

  • Follow post-treatment advice and care instructions.

7. Infection Prevention and Safety

We adhere to NHS infection control standards, including:

  • Use of single-use or sterilised instruments

  • Hand hygiene and PPE use

  • Waste disposal protocols

You must inform us in advance if:

  • You have a known transmissible condition (e.g., MRSA, COVID-19).

  • Your home environment presents any potential hazards (e.g., pets, mobility issues, smoking indoors).

8. Limitations of Liability

We will not be held liable for:

  • Any adverse reactions or complications arising from undisclosed medical conditions.

  • Accidents or injuries occurring due to unsafe environments in the client’s home.

  • Loss or damage to personal property during the provision of services.

8. Data Protection and Confidentiality (GDPR)

We take your privacy seriously. All personal and medical data is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Your data:

  • Will be used solely for the purpose of delivering and managing your care.

  • Will not be shared with third parties without your consent, unless legally required or in the event of serious risk to life or health.

  • Will be stored securely for a minimum of 8 years (or until the patient is 25, if under 18), as per HCPC and NHS guidelines.

For more details, please refer to our Privacy Policy.

9. Amendments to Terms

We may update these Terms occasionally to reflect changes in regulations, services, or operations. The latest version will always be available on our website and provided upon request.

Continued use of our Services after such changes indicates your acceptance of the updated Terms.

10. Complaints and Feedback

We aim to provide high-quality care and welcome feedback. If you are dissatisfied, please contact us directly so we can address your concerns.

Formal complaints can be submitted in writing to:
slfpodiatry@gmail.com

If unresolved, you may contact:

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us:

SLF Podiatry
slfpodiatry@gmail.com
www.slfpodiatry.co.uk