Privacy policy.

Privacy Policy for SLF Podiatry - Mobile Podiatry Services
Effective Date: August 2025

At SLF Podiatry, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

SLF Podiatry is a mobile podiatry service providing foot care and musculoskeletal assessments in the comfort of your home.
Email: slfpodiatry@gmail.com

2. What Information We Collect

We may collect the following types of personal and health-related data:

  • Identity Data: Full name, date of birth, gender

  • Contact Data: Address, phone number, email address

  • Health Data: Medical history, medications, allergies, treatment notes, photos (if clinically relevant), referral letters

  • Payment Data: Billing information (note: we do not store card details if using third-party payment processors)

  • GP or Healthcare Provider Details (with consent, if referrals are required)

3. How We Collect Your Data

We collect data through:

  • Consultation forms (paper or digital)

  • Telephone or email communications

  • In-person assessments and treatments

  • Online bookings or enquiries via our website

  • Referral letters from healthcare professionals (with your consent)

4. Why We Collect and Use Your Data

We collect your data to:

  • Provide safe, effective podiatry care tailored to your needs

  • Keep accurate medical and treatment records

  • Contact you regarding appointments or follow-up care

  • Communicate with your GP or other healthcare professionals (with your consent)

  • Issue invoices and manage payments

  • Fulfil legal and regulatory obligations

5. Lawful Basis for Processing

We process your personal and health data under the following legal bases:

  • Consent – for contacting other healthcare providers or sending marketing communications (if applicable)

  • Contract – to provide podiatry services as agreed

  • Legal obligation – to comply with health and safety or regulatory laws

  • Vital interests – in case of a medical emergency

  • Legitimate interest – for maintaining accurate medical records and ensuring continuity of care

6. How Your Data Is Stored

Your data is stored securely in either:

  • Encrypted digital records (on GDPR-compliant platforms)

  • Locked filing cabinets for any paper-based records

We take appropriate steps to protect your data against loss, misuse, or unauthorized access. Only authorised personnel have access to your data.

7. Data Retention

We retain your medical records for a minimum of 8 years after your last treatment, or until age 25 (if treated as a child), in accordance with NHS and HCPC guidelines. After this period, your records will be securely destroyed or deleted.

8. Sharing Your Data

We do not share your data with third parties unless:

  • You provide explicit consent (e.g., for GP or specialist referrals)

  • Required by law (e.g., in safeguarding cases or legal investigations)

  • Necessary for payment processing (e.g., using secure third-party services)

We never sell or rent your data to third parties.

9. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate or incomplete information

  • Request deletion of your data (where applicable)

  • Object to or restrict how your data is processed

  • Withdraw consent at any time (where consent is the legal basis)

  • Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data rights have been violated

To exercise your rights, contact us at: slfpodiatry@gmail.com

10. Cookies and Website Use (if applicable)

If we use a website, cookies may be used to improve functionality and user experience. You will be notified of any cookies in use when you visit our website, and you will have the option to accept or decline them.

11. Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in regulations or our services. The most current version will always be available upon request or on our website.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

SLF Podiatry
slfpodiatry@gmail.com